BBB Business Review

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This Business is not BBB Accredited

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BBB Accreditation

Civic Plaza Hotel is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Civic Plaza Hotel include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
  • Failure to respond to one complaint filed against business.
  • One complaint filed against business that was not resolved.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints alleging dirty rooms, dirty linen, and insects. Additionally, room amenities didn't work. Customers also allege management refused to replace or repair items and demonstrated a general indifference to customer issues.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Civic Plaza Hotel

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 10/01/1989Business started: 03/15/1989New Owner Date: 11/18/2008
Type of Entity

Limited Liability Company

Business Management
Principal: Dasi Reddy Dayakar (Owner-Manager)Mr. Don Whitny (Front Desk Mgr)
Number of Employees

10

Business Category

Motels, Hotels

Alternate Business Names
Civic Plaza Hotel

Customer Review Rating plus BBB Rating Summary

Civic Plaza Hotel has received 1.0 out of 5 stars based on 1 Customer Review and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.