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Texas Custom Interiors

Phone: (325) 280-8907

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/25/2014Problems with Product / Service | Read Complaint Details
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Complaint
Refund. Did not do the work after being paid
Had a water leak in the attic Called insurance and then called Service Master from phone book Service Master Rep Mr. **** ********* show up he look at water damage then we talk about the damage I agree that they would do the job he make some called and his crew show up as we were talking i mention to him that i would now have to look for a contractor to do the demo and repair he told me that he known that did work for Service Master and that he did good work. So he called Mr ***** ****** who is owner of Texas Custom Interiots mr. ***** ****** show up and i gave his a tour of the damage. He said he had a crew at could get right on it So as soon as the house was dry out 7 days later i called Mr. ****** and he show up next day he strated demo on house but never finish the living room the living room floor was bamboo and was glue down He kept saying he needed another tool
Monday March 31 2014 He called mw and said he needed q draw for 2600 Gave hin a check for 2600
Monday April 14 he needed another draw for 5000 he needed to pickup flooring The floor he had pick out at Southwest Floor was to mush so he decided to go to plan b And order floor from lumber liquidates in Lubbock i got the flooring on our about May !3 and on May @7 called and saidnhe would not be able to finish for me to find another contractors mr. ****** owe me 3800 for not doing the job. i have receipt for money i paid He agree to paid me back 2500 at one point but never did follow through
d

Desired Settlement
receipt Sale No: 1026
04-14-2014
2600.00
Demo all areas of water damage
Haul of all debris and material that needs to be disposed pd properly
Sheetrock all area of damaged sheetrockThat
That is how receipt os worded
He did not needed the living room floor He did not finish the bathroom sheetrock
Recipt No1027
05-06-2014
total draw for flooring material
did not do floors flooring at lumber liquidators was 1.79 square foor he brought 1100 sq ft at 1.79 from the 5000 i have him
it all adds up to about 3800

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.