BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Alford's Home Repair

Phone: (325) 320-1444

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
02/05/2015Problems with Product / Service | Read Complaint Details
X

Complaint
Beginning one month ago, I paid, ***** ******* $2,225 to repair the separating rafters in my attic, put down insulation; then, replace my electric stove top and dryer w/gas top range & dryer.My complaint is that during this month-long contract (Dec 18, 2014-Jan 17, 2015), Bruce Alford and his helper, ****, have only worked a total of six hours in my home. They worked four hrs on X-XX-XX and two hrs on 1-16-15; and, finished securing/bracing the rafters.Last week, I told ***** ******* that I am tired of his excuses & waiting for the work to be done; and, I further told him if he couldn't get the work done by the end of next week (Jan 18th), I want my money returned; I'll get someone else. After that telephone conversation, ***** promised that he would get everything done by the end of the week.After working two hrs on 1-16-15, they quit working for the day; and, ***** went to a doctor appointment; saying that he & **** would be back, to work all day, in the morning (X-XX-XX).Today is Saturday, Jan 17th; and, I have received no word from ***** *******
Product_Or_Service: install insulation/change stove top & dryer to

Desired Settlement
I want $1,000, returned to me; so I can hire someone to convert electric range & dryer into gas and install stove stop, dryer, kitchen; and, lay insulation in attic.14 insulation rolls @ $16 = $224 (approx not subtracting his discount)gas pipe for kitchen = $100 (approx not subtracting his discount)gas range & dryer = $900 (approx not subtracting his discount)-------------------------------- $1224 (approximate Bruce Alford spent on materials)

Industry Comparison| Chart

Contractors - General

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.