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Gatewood Apartments

Phone: (325) 365-9131

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
12/08/2014Problems with Product / Service | Read Complaint Details
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Complaint
when we move in in may 2014 the dinner room light did not work the kitchen and bathroom sink link now the kitchen link so bad u put towel on the floor in 5sec the towel is wet I have call them to fix they fix half not all the way the cabinet under the kitchen is rotting out and smells bad. The stairs to get to my apartment are falling apart and they are really rusted and my kids have gotten hurt several times because of this reason.

Desired Settlement
I shouldn't have to pay so much money on rent when things are falling about and my children are at risk of getting hurt everyday.

Business Response
I am writing in response to the letter I received from you. When ******* called me about her sink she told me it was clogged. I sent my Maintenance man to fix it. He said he cleaned out the grease and everything was working. He said he never saw a leak, she never mentioned a leak and she never called back. As for the stairs, she knows I currently have someone working on them. They just haven't made it to that set yet. The light I knew nothing about. In regards to the settlement I will not refund her money. She has not paid me rent for November 2014. She broke her Lease and moved out. lf you have any questions please call me @ XXX-XXX-XXXX.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.