Business ProfileforUtopia Landscape and Maintenance, Inc.

The owner of Utopia Landscape, ***********************, installed a water feature in our front yard which stopped working within the 1-year warranty period, and he has refused to make repairs or take responsibility. We are now hiring a different contractor and will incur cost that Utopia should cover. The water feature was installed between October 1 and 4, 2021, and we paid $6,000 to Utopia Landscape at that time. The feature operates by means of a pump that continuously recirculates the water through the system. We were told by **************** that water would need to be added about once a week to account for evaporation. The control system broke during that winter, causing the pump to operate only at the highest level. In July, 2022, the system worked only if the water was replenished daily, and our water bill increased from $245 for the month of June to $638 in July. My husband called **************** to let him know of the issues (the control pump and a potential leak causing the need to replenish the water every day), and to make an appointment for him to come to our home. He said he would be in the area for another job and would call us to come look at it. At a later date, **************** called to say he was in the area and would be at our house that day. He called during working hours and the call went to voice mail. My husband returned the call that same day and apologized for missing ******************** call. **************** was extremely rude, criticizing my husband for not picking up the phone, and said he wanted nothing further to do with us. He has not returned our calls or responded in any way since then. Shortly after this happened, Rockland County declared a drought and we turned the water feature off and have not used it since. Once the winter was over, we consulted a new contractor who we have now engaged to repair the water feature that stopped working during the warranty period and which Utopia Landscape has refused to take responsibility for even though we informed **************** of the problems during the warranty period.