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Metropolitan New York, Long Island, and the Mid-Hudson Region

This Business is not BBB accredited

Home Decor Furniture & Lighting, Inc.

Fax: (718) 769-7089 3727 Nostrand Avenue, Brooklyn, NY 11235 http://www.homedecorfurniture.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Decor Furniture & Lighting, Inc. include:

  • Failure to respond to 4 complaints filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 9

Additional Information

top
BBB file opened: May 01, 1999 Business started: 01/01/1998 in NY Business incorporated: 08/28/1998 in NY
Type of Entity

Corporation

Business Management
Mr. Boris Lasker, President
Contact Information
Principal: Mr. Boris Lasker, President
Business Category

FURNITURE-RETAIL


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3727 Nostrand Avenue

    Brooklyn, NY 11235

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

4/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i was trying to get the furniture for may house in i put $400 deposit in i not get my furniture the day I supposd to get it then I went to the store to get may money back but the maneyer hi was nasty with me then hi tolme the he was not going to get me my money back.

Consumer Response: Better Business Bureau:

At this time, I have not been contacted by Home Decor Furniture & Lighting, Inc. regarding complaint ID *******.

Sincerely,

********* ********* not i'm still not have any resolution on my case

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

11/18/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a television entertainment system on September **, 2013 from this establishment. Initially when my package arrived, it had damage to the bridge area of the entertainment system. Furthermore, the product that was delivered to me looked old and worn out. I complained to the owner of the business (****) about the damage and the quality of product I received and he told me that I would be getting a replacement soon after. It's been over a month and I have yet to receive any of the products I have purchased.

Desired Settlement: I am requesting the product that I requested both in mint condition and in a timely matter.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

3/6/2013 Delivery Issues | Complaint Details Unavailable
3/6/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We placed an order with Home Decor on 10/**/2012 at the establishment with all items set to be delivered on 10/**/2012. 1 bed frame, 2 bar stools, and a 2 piece wardrobe set. This did not happen. They did not call to inform us that the date we settled on would not work for them, we had to call them for information instead. They put off our delivery date several times and promised time after time that the items would be delivered on a Weds morning 7am-9am. I called out of work to wait for the arrival. They never came. I never received a phone call. This went on until until mid november when we finally received the bed frame, bar stools and the wardrobe. The wardrobe was in horrible condition with scratches and dents and missing screws so the delivery men could not put the doors together. The mirror order was wrong so we sent them back with the wardrobe doors. It is Dec *** and we have been playing phone tag and scheduling dates that keep being pushed back for delivery. After almost two months of poor excuses, we are absolutely fed up as this has become an incredible inconvenience to us. This business is the most irresponsible and inefficient establishment i have ever experienced. When I signed the order form, I did not sign for incomplete/poor quality furniture. I did not pay to go so out of my way with a busy work schedule to sit at home to wait for furniture to be delivered and be disappointed every single time.

Desired Settlement: Home decor can delivery our wardrobe doors when we are available after work. Otherwise, if time of delivery does not work for when I want it to, we will contact our credit card company to issue a chargeback.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

9/17/2012 Advertising/Sales Issues
8/17/2012 Guarantee/Warranty Issues
5/3/2012 Delivery Issues
11/11/2011 Problems with Product/Service
10/28/2011 Problems with Product/Service