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Find a Location

Crunch Fitness has 67 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Crunch Fitness

      22 W 19th Street, 3rd Floor New York, NY 10011-4204

    • Crunch Fitness

      113 4th Ave New York, NY 10003-4904

    • Crunch Fitness

      1150 Park Pl San Mateo, CA 94403-1599

    • Crunch

      60 Serramonte Ctr Daly City, CA 94015-2345

    • Crunch Fitness

      8000 W Sunset Blvd Los Angeles, CA 90046-2439

    Business ProfileforCrunch Fitness

    Fitness Center
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 133 Customer Reviews

    Customer Complaints

    811 complaints closed in last 3 years

    282 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Crunch Fitness has 67 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Crunch Fitness

        22 W 19th Street, 3rd Floor New York, NY 10011-4204

      • Crunch Fitness

        113 4th Ave New York, NY 10003-4904

      • Crunch Fitness

        1150 Park Pl San Mateo, CA 94403-1599

      • Crunch

        60 Serramonte Ctr Daly City, CA 94015-2345

      • Crunch Fitness

        8000 W Sunset Blvd Los Angeles, CA 90046-2439

      Headquarters
      22 W 19th Street, 3rd Floor, New York, NY 10011-4204
      BBB File Opened:
      11/9/1999
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Incorporated:
      9/11/2009
      Type of Entity:
      Corporation
      Alternate Business Name
      • AGT Crunch Acquisition LLC
      • Crunch Fitness International
      Business Management
      • Mr. Keith Worts, CEO
      Contact Information

      Principal

      • Mr. Keith Worts, CEO
      Additional Contact Information

      Fax Numbers

      • (646) 217-4163
        Primary Fax
      • (347) 391-2160
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      811 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Was told that I needed to do introductory session before I could start working out at Crunch Fitness. Shortly after starting membership which was also when they just opened. Went through session then was led over to personal trainer computer island. Started going through workout packages. With personal trainer manager sitting there. Then the personal trainer made me go through contract signing. I felt like I didnt have a chance to decide if I wanted a personal trainer and to say yes or no to it. Now Im getting billed $260 every two weeks. Got billed on 2/1/23. Wasnt expecting first bill until 2/16. Then the personal trainer said he owed me sessions for that. Just last week I got billed $520. They said that I missed a couple payments due to card declining. After going in and talking to them about freezing payments. Had to dispute it with bank and bank had me cancel my debit card. When I saw that $520 in my bank account hold items I tried to call Crunch to have them cancel it. But it went through while I was talking to them. That happened with that 2/1 payment too. Tried to have them cancel it because it was coming out at same time as my rent. Crunch fitness front desk staff tells me that the pt are actually not apart of Crunch. But I feel like crunch set me up for this with their $1 first month promotion a few months before the opening day. Would like to get off personal trainer account and get refund and cancel my crunch membership.
      Read More

      Customer Reviews

      133 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jonathan C

      1 star

      04/15/2024

      Horrible company. Billing problems(refunds not hitting bank account, double charges), lack of transparency, etc.No one will help you with above proboems.****************** sums it up real well. Dont give them business.

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