Business ProfileforAuto Transport 123

BBB files indicate a pattern of complaint concerning Auto Transport 123's sales, billing, and customer service practices. Consumers are telling BBB about various issues they have experienced while attempting to have a vehicle transported using Auto Transport 123's broker services. A number consumers allege the company's representatives use high pressure or deceptive sales tactics to get them to sign up, such as promising specific pick-up and delivery dates, assurances of no cancellation fees or no charges made to their credit cards until dispatch. These consumers claim that what the sales person promises them during the sales pitch often turns out to be misleading and incorrect. When problems arise with the transport services, many consumers report that the response from the company's customer service staff is inadequate to address their issues. These consumers claim they have to repeatedly call the company to get updates or confirmation on a pick-up or delivery date which has been altered. Some consumers say the lack of communication from the company results in their opting to cancel the reservation with Auto Transport 123. Many of those consumers claim they are charged $100-$250 as a cancellation fee and are unable to get a refund from the company.