BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Major Appliances, Televisions, Computers and Electronics
A BBB Accredited Business since
BBB has determined that P.C. Richard & Son Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for P.C. Richard & Son Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 382 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||277|
|Total Closed Complaints||382|
Additional Complaint Information
This firm has not responded to our request for basic information.
Type of Entity
Business ManagementMr. Gregg Richard, President Rick Gioia, Manager, Service Division Mr. Gary Richard, Chief Executive Officer
Products & Services
P.C. Richard & Son Inc. sells the following brand(s): All Major Electronics and Appliance Brands
P.C. Richard & Son Inc. offers the following product(s): Appliances & Electronics
Method(s) of PaymentMastercard, Visa, Discover, American Express, P.C. Richard Credit Card & P.C. Richard Gift Cards
Refund and Exchange Policy1
If opened and/or used, the following
merchandise is non-returnable & not
sold on a trial basis:
TVs - 50" & Larger
Video Game Systems/Games
If any repairs are required, service will be done in accordance with the Manufacturer's warranty.
All other merchandise must meet
the following conditions for
exchange, store credit or refund:
Return merchandise to store within 30 days of purchase with original sales receipt.
Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories & manuals.
Authorized credit card refunds will be applied to credit card used for purchase.
Authorized refunds of payments made by cash, check or debit card are paid by check through our controller's office. Please allow approximately 14 business days for processing.