BBB Business Review Reliability Report for
Momentum VW of Jersey Village

 

Rating: F

BBB issues Business Reviews on all businesses, whether or not they are BBB accredited.

BBB Accreditation

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This business is not a BBB Accredited Business.

BBB Rating

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Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Factor(s) that raised this business' rating include:

  • Length of time business has been operating

Factor(s) that lowered this business' rating include:

  • 3 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

BBB rating is based on 16 factors. Click here for details about the factors considered.


Business Contact & Profile

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Business Name:
Business Address: 19550 Northwest Freeway
Houston, TX 77065

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Original Business Start Date: 6/23/2003
Principal:
Phone Number:
(281) 925-5000
Fax Number:
(281) 925-5180
Email Address:
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business:
AUTO DEALERS NEW CARS
Primary Email: shedrick.donnette@jerseyvillagevw.com
Website Address:

Products & Services

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This company offers a new car dealership and pre-owned Volkswagen automobiles.

Business Management

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Ms. Marianna Brasel , General Manager
Momentum VW of Jersey Village is a subsidiary of Sonic Automotive. Sonic Automotive has a corporate headquarters in Charlotte North Carolina and a report on that headquarters location may be found at the following link:

http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584

Sonic Automotive has a regional office in the greater Houston area and that report may be found at the following link:

http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/

Since January of 2008, the Greater Houston BBB has been sending all new complaints filed on any individual dealership to Sonic Automotive for resolution. We are in talks with both the regional office and specific dealerships to try to get past complaints and future complaints answered, addressed and resolved. Please check this report for any further updates.

There are several Sonic Automotive dealerships that have separate reports, including Momentum VW of Jersey Village. If a Sonic Automotive dealership has a separate report it will be listed in the "Related Business" section of their report and it will have an active link to the actual location's report.

Additional Locations & Phone Numbers

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2315 Richmond Avenue Houston Houston , TX 77098
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(713) 596-3500

Licensing

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This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles (888) 368-4689

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 3 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 3 complaint(s) closed in the last 36 months, 2 were closed in the last 12 months.

These complaints concerned:

2 regarding Customer Service Issues
2 regarding Customer Service Issues
1 regarding Product Issues
1 regarding Product Issues

These complaints were closed as:

2 No Response
2 Company failed to respond to the BBB to resolve or address the complaint issues.
1 Unresolved
1 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.


 

Customer Reviews

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The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau.

Positive Experience 0
Neutral Experience 0
Negative Experience 0

Government Action(s)

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BBB has no information regarding government actions at this time.

Advertising Review

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BBB has no information regarding advertising review at this time.

Industry Tips

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Review are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable, but not guaranteed as to accuracy.

BBB Business Review generally cover a three-year reporting period. BBB Business Review are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Business Review.

Report as of: 5/4/2015
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