BBB EU Safe Harbor Dispute Resolution


Transition of the Safe Harbor Frameworks to the Privacy Shield Framework

You have reached this page because you wish to file a complaint with the BBB EU Safe Harbor Dispute Resolution Program concerning a Participating Business self-certified under either the US-EU or US-Swiss Safe Harbor Frameworks.

When the EU Safe Harbor was replaced by the EU-US Privacy Shield in July 2016, BBB EU Safe Harbor was replaced by the BBB EU Privacy Shield Program. Many participating businesses formerly self-certified under the Safe Harbor Frameworks are in the process of transition to the Privacy Shield Framework. During this transitional period, BBB will continue to handle eligible privacy complaints under the Safe Harbor Frameworks for participating businesses in BBB EU Safe Harbor.     

What is BBB EU Safe Harbor/Privacy Shield?

This is a program of the Council of Better Business Bureaus (CBBB) a non-profit organization based in the United States, that helps EU and Swiss individuals resolve eligible privacy complaints against participating businesses in our privacy dispute resolution programs.

Many companies participating in the Safe Harbor Framework chose the dispute resolution program operated by CBBB to help resolve privacy issues that arise with EU and Swiss data subjects.  The program provides privacy dispute resolution services free of charge to EU and Swiss individuals for eligible complaints about BBB EU Safe Harbor Participating Businesses.

How will BBB help resolve my privacy complaint?

When you file a privacy complaint against a Participating Business, you can report a company’s violation of a posted Safe Harbor privacy policy or raise a privacy concern about the company's compliance with the Safe Harbor Privacy Principles.  

A participating business must comply with CBBB’s final determination of any dispute. However, using our dispute resolution process will not affect your legal rights as a consumer.

To file a Safe Harbor privacy complaint, please click on the Contact Us button below, and send us an email including the following information:

-Your full name
-Your email address
-The city and country in the European Union or Switzerland where you are located; and
-The name of the company that is the subject of the complaint

We will respond to you using secure email with additional information and instructions regarding the complaint process. 


Contact Us


You may also file a complaint by mail using the following address: 

Council of Better Business Bureaus, Inc.
BBB EU Privacy Shield 
3033 Wilson Boulevard, Suite 600
Arlington, VA 22201