BBB Small Business Advice on Fighting Friendly Fraud
Central Alabama – September 8, 2009 - Businesses are increasingly becoming victims of “friendly fraud” - fraud carried out by customers to get items free of charge. Better Business Bureau warns small business owners to be on the lookout for friendly fraud and offers advice on how to protect against this growing online threat.
According to the Wall Street Journal, many companies – for example, the travel site Expedia - are currently seeing up to a 50 percent spike in friendly fraud since October 2008. The most common types of friendly fraud involve cases in which a customer falsely claims they:
The customer then demands a refund from the business or issues a chargeback on their credit card.
“There is nothing sweet and nice about friendly fraud. The negative impact on businesses is doubly painful, because not only do businesses lose the merchandise, but they also are out what they should have made on the sale,” said David Smitherman, BBB President & CEO.
When “friendly” fraudsters are unable to coax reimbursements from a business directly, many then issue chargebacks to their credit card companies. Creditors will investigate the situation, asking for the business owner’s side of the story before deciding whether or not the business is at fault.
Defending a business against friendly fraud is no easy task, but there are steps to take. BBB offers the following advice to small business owners:
For more advice on defending your small business from fraud, visit www.bbb.org.
About BBB Serving Central Alabama & the Wiregrass:
BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. Incorporated locally in 1955, today your BBB services 41 counties in Central Alabama, supported by over 3,800 Accredited Businesses. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring nearly 4 million local and national businesses and charities. Please visit www.bbb.org for more information about BBB.